At TabiSole, we want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to assist you with returns and refunds.
Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of the delivery date.
- Items must be unused, unworn, and in their original condition with all tags and packaging intact.
- Custom or personalized items are not eligible for return unless they arrive damaged or defective.
To initiate a return, please contact us at cs@tabisole.com with your order number and reason for the return. Once approved, you will receive instructions on how to send the item back.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed within 7 business days to your original method of payment. Please note:
- Shipping costs are non-refundable.
- If your item was part of a promotion or discount, only the final sale price will be refunded.
Exchanges
If you received a defective or damaged item, we will replace it free of charge. Please contact us at cs@tabisole.com with a photo of the damage and your order details.
Non-Returnable Items
- Custom-made or personalized orders.
- Final sale items or clearance products.
- Items not in their original condition, or those returned after the 30-day window.
Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please:
- Check your bank or PayPal account.
- Contact your credit card company; it may take some time before the refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, contact us at cs@tabisole.com.
Contact Us
If you have any questions about our Return and Refund Policy, please don’t hesitate to reach out at cs@tabisole.com.